PO Box 95152, Newton, Massachusetts 02495
Bound & Dedicated: Real Books, Real Experiences. 2015.
Cofounder with Katie Eelman of the site www.boundanddedicated.com . Ron Charles of the Washington Post described it as “…an online shrine for posting photos and brief anecdotes about literary encounters with authors.”
Samurai for Hire, Newton, Massachusetts. 2007-ongoing.
Independent consultant focusing on business plan and product development, R&D and feasibility studies, financial projections, marketing ingenuity and strategic planning. Former and current clients include organizations such as:
o Harvard Bookstore (first editions program, custom printing program);
o Red Tomato (product development study, research projects, systems improvement);
o Mise Wines (business plan development, financial projections, capital campaign strategies; business reporting and accounting systems);
o Lemuria Bookstore (marketing strategies, market analysis, systems and procedures enhancement, staff coaching for operational changes and improvements).
Newtonville Books & The Lizard’s Tale, Newton, Massachusetts. 1998-2007.
Founder & President/CEO. Former owner and manager of this award-winning and beloved independent bookstore. Performed competitive analysis, studied consumer purchase behavior, wrote the business plan, designed the retail space concept, implemented operational plans, and created the marketing strategies and program. Hired, trained and supervised a staff of 7-9 employees. Wrote and implemented the training and policy manual. Founder/co-founder of the award-winning events Books & Brews, Earfull, and Cover2Cover. Oversaw the design of store and event marketing collateral (see examples of store clothing and Earfull event poster and earplugs). Expanded bookstore in 2003 and sold the business in 2007.
Brookline Booksmith, Brookline, Massachusetts. 2014 to present.
Controller/Treasurer. Key part of the management team and responsible for all aspects of financial operations of the company. Work closely with the owner/CFO in evaluating business opportunities, creating financial projections, analyzing sales reports and financial statements, and managing cash flow and risk management. Manage the Events Director and oversee the strategic planning for the events marketing and program.
Hachette Book Group, Boston, Massachusetts. 2013 to 2014.
Senior Vendor Compliance Manager. Negotiated and created sound agreements whereby operational and financial risks were minimized for all sales opportunities and account relationships. Worked in cross-departmental efforts to ensure that each customer’s retail trading rules were evaluated and understood by all parties and for all contracts.
Red Tomato, Canton, Massachusetts. 2008-2011.
Account/Product Manager and Food Safety Program Manager. Managed Trader Joe’s account (largest at $1.5+ million) and grew sales by over 10% by recovering discontinued products, introducing new products and increasing sales of existing ones. Also oversaw logistics and fulfillment partnerships in managing TJs. Participated in designing and branding of new and existing products (examples here and here). Redesigned sales and operational systems to improve significantly cross-departmental communication and reduce human errors. Created the vision for and managed the Food Safety program. In 2010, was elected by colleagues to serve as Staff Liaison on the Board of Trustees.
University Press of Mississippi, Jackson, Mississippi. 1994-1996.
Assistant Marketing Manager.
Lemuria Bookstore, Jackson, Mississippi. 1992-1994.
Store Manager & Advertising/Events Manager.
AWARDS & RECOGNITION
o Honored by the Newton Free Library for outstanding service to the community, 2007.
o Won The Boston Globe Magazine, “Best New Stores” for The Lizard’s Tale, 2003.
o Awarded Boston Phoenix, “Best Place to Hear Readings,” 2006, 2005, 2004, & 2003.
o Won Boston Phoenix, “Best Store for New Books,” 2004 & 2003.
o Won Improper Bostonian, “Boston’s Best, Reading Series” & “Local Bookstore,” 2004.
o Selected in Stuff@Night, “Hot 100,” 2001.
o Featured publicity for Earfull series included: The Boston Globe “Crossover Appeal: Kendall’s Mix of Words, Music,” October 5, 2001; Boston Magazine “Muses for the Masses,” Oct 2001; The Boston Globe “Rock and Read at Kendall Cafe,” March 14, 2002; The Boston Globe “Dropping in on Earfull,” October 2, 2002.
o Books & Brews series featured on TownOnline “Think and Drink,” October 8, 2002.
o Event for Harry Potter release featured in The TAB “Potter Party Planner,” July 13, 2005.
o Recipient of the PEN/New England “Friend to Writers” award, 2004.
o Highlighted in Publishers Weekly article “Algonquin’s Midlist Promotion,” July 2, 2001.
o Featured in Publishers Weekly story “Not Your Father’s Bookstore,” November 13, 2000.
o Mentioned in Newsweek feature “Meeting Under a ‘Big Tent‘,” February 5, 2001.
o Featured in Wall Street Journal “Case Study,” May 7, 2002.
o Interviewed by Tamara Wieder of Boston Phoenix in “The Little Bookstore that Could,” April 22, 2002.
o Featured in Boston Magazine “The Hot List,” September 2003.
o Praised in Tin House “Book Clubbing: Steve Almond on Newtonville Books,” January 18, 2011.
o Wrote essay in ForeWord magazine called “Why I Think I Can Become an Independent Bookseller and Live to Tell about It,” October 1998.
o Wrote essay in Publishers Weekly entitled “Keeping Your Competitive Edge,” May 21, 2001.
o Wrote essay for Moby Lives website entitled “The Costs of Costco,” July 15, 2003.
CURRENT & PAST AFFILIATIONS
o Post Road Magazine, Recommendations Editor, 2001-present; Board of Directors, 2002-2010.
o Grub Street, Advisory Council, 2004 to present; Board of Directors, 2002-2005.
o Red Tomato, Board of Trustees, 2010.
o Ploughshares Magazine, Trustee, 2006-2008.
o American Booksellers Association (ABA), Strategic Planning Committee, 2002; Booksellers Advisory Committee, 2001-2002.
o New England Booksellers Association, Advisory Committee, 2000-2001.
o Atrium School, PTA Board, Treasurer, 2005-2008; Finance Committee, 2007-2008; Personnel Committee, 2007-2008.